Abhedya’s Dermacare Clinic values customer satisfaction and strives to provide the best products and services. Please read our return/exchange policy carefully:
Eligibility for Return/Exchange
- Products:
- Products must be returned in their original, unopened, and unused condition.
- Returns/exchanges are allowed within 7 days of purchase with a valid receipt.
- Opened or used products are not eligible for return/exchange due to hygiene reasons.
- Services:
- Service-related issues must be reported within 48 hours of the appointment.
- Refunds or adjustments for services will be assessed on a case-by-case basis.
Non-Returnable Items
- Customized skincare solutions.
- Gift cards, vouchers, or promotional products.
- Products purchased during sales or special promotions.
Process for Return/Exchange
- Contact Us:
- Reach out to us at [Clinic Contact Number/Email] or visit the clinic directly.
- Verification:
- Provide proof of purchase (receipt or invoice).
- Approval:
- Upon inspection, the return/exchange request will be approved or declined.
- Refunds:
- Approved refunds will be processed via the original payment method within 7 working days.
Damaged or Defective Products
If you receive a damaged or defective product:
- Inform us within 24 hours of receipt.
- Share clear images of the product for verification.
- A replacement or refund will be issued upon validation.
Important Notes
- Shipping charges for returns/exchanges (if applicable) will be borne by the customer unless the issue is caused by our error.
- The clinic reserves the right to deny any return/exchange that does not meet the outlined conditions.
For further assistance, feel free to contact Abhedya’s Dermacare Clinic. We are committed to ensuring your satisfaction!